Shipping Policy

Last updated on: 27/03/2023

Thank you for shopping at Viva Luxo. This shipping policy contains the terms and conditions related to the shipment of products purchased through our website www.vivaluxo.com.

Domestic Shipping Policy:

We offer shipping services within the UK. All orders will be processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. During high order volumes, there may be delays. Please allow additional days for delivery. If there is a significant delay in shipping your order, we will contact you via email or phone. Shipping costs for your order will be calculated and displayed at checkout.

International Shipping Policy:

Currently, we do not offer international shipping.

Shipping Confirmation and Tracking:

You will receive a shipping confirmation email once your order has been shipped, including your tracking number(s). The tracking number will become active within a few hours of fulfilment.

Customs, Duties, and Taxes:

Viva Luxo is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages incurred during international shipping are not our responsibility. Lost or Stolen Packages:

Viva Luxo is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address but you have not received it, please contact the shipping carrier directly to file a complaint. Damages:

Viva Luxo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

Changes to Shipping Policy:

Viva Luxo reserves the right to modify or supplement this shipping policy at any time without prior notice. In the event of changes, we will inform you here about the update.

Contact Us:

If you have any questions about our shipping policy, please contact us at hello@vivaluxo.com.