Return and Refund Policy

At Viva Luxo, we aim to provide you with the best possible online shopping experience. We understand that sometimes a product may not meet your expectations, or you may need to return an item. Therefore, we have developed a comprehensive return and refund policy to ensure your satisfaction.

Returns:

If you are not completely satisfied with your purchase, you may return it to us for a full refund or exchange within 30 days of delivery. To initiate a return, please contact us at hello@vivaluxo.com with your order number and the reason for the return. Our customer service team will provide you with a return authorization and instructions for the next steps. Please ensure that the item is unused, in its original packaging, and in the same condition as when you received it. Once we have received the returned item, we will inspect it and process your refund or exchange as quickly as possible.

Refunds:

Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges:

If you would like to exchange an item for a different size, color, or variant, please contact us at hello@vivaluxo.com. We will assist you with the exchange process and provide further instructions.

Non-returnable items:

Some items cannot be returned, including, but not limited to: Personalized or custom-made products Perishable goods Items marked as final sale If you have any questions about whether an item is eligible for a return, please contact us before making your purchase.

Damaged or defective items:

In the unlikely event that you receive a damaged or defective item, please contact us immediately at hello@vivaluxo.com. We will arrange for a replacement or refund as soon as possible, at no additional cost to you.

Return shipping:

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service for your return and retaining the shipping receipt.

Contact us:

If you have any questions or concerns about our return and refund policy, please feel free to contact us at hello@vivaluxo.com. Our friendly customer service team is here to assist you.

Thank you for shopping at Viva Luxo. We appreciate your trust in us and look forward to welcoming you back in the future.